Anti-Phishing Guidelines

Learn how to identify fraudulent emails and websites and protect yourself from phishing

Scammers may create fake emails or websites designed to look like ZeroDegrees. These sites can be used to try to steal personal information, like your password or bank account info. This is often called phishing or spoofing.

Fraudulent emails may contain the ZeroDegrees logo, a fake ZeroDegrees email address in the “From” line, links to fake ZeroDegrees web pages and text taken from real ZeroDegrees emails, such as a booking confirmation emails or booking reminders. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for.

If you receive an email or are directed to a website that looks like ZeroDegrees but asks for confidential information, be cautious. When in doubt, always start at the ZeroDegrees home page. Type https://zerodegrees.health into your browser and go from there.

Here are some tips to help you identify fraudulent emails and websites:

• Check for legitimate links. If you click a link that takes you to a page that looks like ZeroDegrees but does not start with this https://zerodegrees.health address, it is a fraudulent page and you should close it.
• Check the spelling of ZeroDegrees in the browser’s address bar. If ZeroDegrees is misspelled in the website address, the website is fake.
• Check for a lock icon in the browser’s address bar. If the lock icon is not present in the address bar, your connection to the website is not secure, and you should not enter any personal information.
• Check for official ZeroDegrees domains. Fraudulent emails often come from domains that may appear similar but legitimate emails from ZeroDegrees will only come from the @zerodegrees.health domain.
• Be wary of urgent tones or threats of account suspension, loss of a reservation or booking, or a delayed Payout if you don’t click a link or provide certain information immediately. If it is truly important, you will usually find more information in your ZeroDegrees account. If you have any doubt about an email’s authenticity, log in to your account and go from there.

If you believe you have encountered a web page designed to look like ZeroDegrees or you have interacted with a fraudulent site and are concerned with the security of your account, please contact us. If you receive a suspicious message, asking you to make a booking or a payment outside of the ZeroDegrees Platform, report the message by reporting it in your inbox. You will be helping to keep the whole ZeroDegrees community safe from scammers.