Which type of scheduling is right for me

Understand the differences between the various types of scheduling available and their advantages and disadvantages

Scheduling Services

When a Service Provider submits a listing, they can choose the type of scheduling that is more suitable for that particular service: Booking, Reservation or External Booking. For example, if the service is outdoors, it may be more practical to choose Booking because the payment is handled via our Platform and therefore there will be no handling of payment and change on site, no carrying of money around, no giving out receipts, etc. Once the type of scheduling is chosen, it is locked and can no longer be changed. Customers can then filter by type of scheduling on search results so they can find the best match for their needs.

Bookings

When a Customer makes a Booking, they are agreeing to pay all charges upfront via the ZeroDegrees Platform. When a booking is confirmed, a contract for the provision of Services is formed directly between the Customer and the Service Provider and entitles the Customer to participate in, attend, or use that Service at the specified location, date and time. No further charges on or off platform apply.

Customers will accrue Zedos points when they make a Booking. Bookings may be added to a Member’s wishlist for gifting by another Member. Customers may leave an honest and constructive review that respects our Review Policy and accrue Zcorers points as well as Zedos points, if it is their first time reviewing that Service. Bookings are subject to the listing’s cancellation policy, our Cancellation and Refund Policy, our Extenuating Circumstances Policy and our Payment Terms of Service.

Reservations

When a Customer makes a Reservation, they are agreeing to pay all charges directly to the Service Provider, in-person and at the time of Service delivery. A Reservation serves only as an indication of intent and no contract for the provision of Services is formed between Customer and Service Provider and therefore neither party is protected against no-shows, double-bookings or over-booking. 

Reservations can be cancelled by either Customers or Service Providers at any time and without the application of any penalties. Customers will not able to leave a review for that Service, nor accrue any points, including Zcorers and Zedos. Reservations may not be added to a Member’s Wishlist and therefore may not be gifted to other ZeroDegrees Members.

Bookings vs. Reservations

The table below shows a side by side comparison between Bookings and Reservations and their features.

External Bookings

When a Customer makes an External Booking, they are redirected to an external website owned by the Service Provider to proceed with the booking. This booking is done directly with the Service Provider using the booking and payment system provided on their website. Services with this type of scheduling are merely listed on our platform and ZeroDegrees is not a party to this off-platform transaction. You should therefore check with the Service Provider the cancellation and refund policy that applies to that service.